Bavinder started in the industry in 2002 as a Sales Executive. He progressed into Sales Management at various dealerships. Then he started at Jemca in 2012.
He likes working with Lexus because it is a unique brand and "it's a young organisation and it its very forward thinking. The franchises we hold have a future, and it is a positive place to work."
Bavinder feels that the key values of customer service are making it personal and going the extra mile.
Bavinder commented that "you don't build a business; you build the people who then build the business. I am very focused on the people.
Jon worked for numerous different manufacturers and a variety of positions.
Jon mentioned that he "enjoys working for Jemca: they have a good working ethos. A lot of support is provided from management. I like working for Lexus because the brand is growing with a lot of new products on the way and it's a premium product."
Jon feels that "the key values of customer service is going that extra mile for that customer and delivering a proper service and just being attentive. Manners and morals are two of the biggest things you need to be polite."
Aidan started as a technician and then went on to become a Service Manager. He has been with Jemca for the last 16 years.
Aidan Murphy mentioned that "Lexus is a very good and reliable brand. They are always creating new models, updating the models and updating the technology of the Lexus brand. Jemca as a whole is a good organisation to work for as you are provided all the support you need from the top down. The working environment is also very nice as all the Centres are up to date and modern."
For Aidan the key to good customer service revolves around going above and beyond the customers' expectations. Aidan commented that "the key is to listen to the customers problems and have a willingness to help solve the best you can."
Since leaving University Lee has worked in the motor trade for 10 years now. He started off in a more volume based role and has been with Lexus for about 5 years now. Having started as a Sales Executive, he then moved up just over 2 years ago to the Business Manager role.
Lee commented that "I think the value of both the Jemca and Lexus brands is brilliant."
For Lee the key to customer service "is delivering on your promises, it's about positivity and it's about enthusiasm. As a group we strive for this on a daily basis."